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All orders are processed and dispatched within 24 to 48 hours. During sales and holiday seasons this period may be extended to 72 hours due to volume of orders

Please allow 1-2 business days for your order to be processed. Shipping timeframes are in addition to order processing times.

We use DHL Express shipping for International orders (3-5 business days). Transit times may be affected by local customs delays.

You can track your order via our shipping confirmation email or from your online SERENA DIEGO account. If you do not receive your tracking details, please contact our team directly.